Frequently Asked Questions
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What is the menu for our retreat? Can we make any changes?
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Exclusive Use groups are the only groups that can select each meal served during their retreat. All the menus served at Alliance Redwoods Conference Grounds are made fresh daily and are nutritionally balanced.
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Each meal is served buffet-style so guests can make their own selections. A full salad bar and sandwich material are available as alternatives to the main menu for lunch and dinner.
Sample Breakfast Menus Include:
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French Toast, Waffles, Pancakes, Sausage
Cereal & Fruit
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Sample Dinner Menus Include:
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Spaghetti, Lasagna (Meat and Vegetarian), Roast Beef, Chicken
Salad Bar and Sandwich Material
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Are their sufficient meal choices for Vegetarians/Vegans?
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Yes, complete Fruit/Salad Bar w/ Lunch & Dinner. Many groups book
ARCG “exclusive use” and are able to select their own menus from an
extensive list of nutritious choices. Group leaders are encouraged to notify
Guest Services
in advance of special dietary requirements.
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What if we are under our GM (Guaranteed Minimum)?
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The Guaranteed Minimum(GM) is the minimum number of people you and your church expect to attend the retreat. Your contract and all prices, lodging, and meeting rooms are determined by your stated GM. The ARCG Sales and Marketing team are committed to helping you meet your retreat goals and may be able to provide some helpful marketing materials and hints from other groups to boost your numbers. Please call or e-mail Sales and Marketing (l-800-576-2509 or sales@allianceredwoods.com) as soon as you think you may be at risk of falling below your GM and they will do what they can to help!
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We are over our GM? What if we need more lodging?
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Your retreat numbers are growing! Great, call Sales and Marketing (1-800-576-2509 or
e-mail sales) as soon as you see you may
be exceeding your GM to reserve additional lodging rooms. Call as soon as you realize you will
need additional rooms to ensure they can be booked. Sales and Marketing will do what they can
to provide additional lodging near your assigned lodging.
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Where can our group get snacks like coffee, tea, or hot chocolate between meals?
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ARCG’s Gift Shop is stocked with a large number of popular snacks and sodas. In addition, there are vending machines near the office and in the Memorial Building. Complimentary coffee and tea are available in the Hospitality Lounge from 6am – 11pm each day of your retreat.
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Can we drop or add a meal?
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Contact Sales & Marketing.
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Can we reserve the Basketball Gym?
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Yes, maximum time 1 ½ hours to allow other groups time. NOTE: Consideration of groups in Kinser Room (the meeting room directly below the Gym) takes first priority!
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We have handicapped/disabled guests, is transportation/baggage handling available?
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No problem, our accommodations staff is available at check-in and check-out to remove baggage from vehicles, just ask at the front desk. In addition, ramps and transportation assistance are available throughout the camp. The accommodations staff is glad to transport guests to meeting rooms and activities, if required.
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Is wood provided for campfires?
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Yes, all you need. Campfires are set up and ready to go with extra wood near by.
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Can we order Coffee/Tea set ups to be delivered to our meeting room?
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Yes, this is a popular request for many groups. There is a fee for the Coffee/Tea set up, but refills are available – just let the Front Desk staff know when you need refills.
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What insurance documents does Alliance Redwoods require?
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Alliance Redwoods requires a Certificate of Liability Insurance with an Endorsement that states the church/school/organization will “indemnify, defend, and hold harmless Alliance Redwoods Conference Grounds” and lists Alliance Redwoods Conference Grounds as additionally insured.
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What are the main items ARCG needs from my group prior to arrival?
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Final Guest Count and Schedules are the most important. If necessary, Room Assignments and Liability Insurance can be given upon arrival.
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Copies, Faxes, Emergency Phone Calls
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Room Assignments – correct room assignments are very important for emergency phone calls. Please ensure ARCG Guest Services has a correct room assignment list at the time of check-in. |
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Retreat Schedule – an accurate retreat schedule is important for late arriving guests and for emergency phone calls. Please ensure ARCG Guest Services has an accurate retreat schedule at the time of check-in. |
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Message Board – ARCG provides a message board for all non-emergency messages. The message board is located in the Hospitality Room. Emergency messages are delivered directly to the group’s meeting room (which is why Room Assignments and Retreat Schedules are so important.) |
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Public Phones are available outside the Office and in the Hospitality Room. CELL PHONE SERVICE IS NOT AVAILABLE AT ALLIANCE REDWOODS CONFERENCE GROUNDS. |
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Check e-mail in the Hospitality Room from 6am – 11pm during your stay.
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Other Questions
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Guest Services (Church Groups) (707) 874-3507 x 187
e-mail
Guest Services (School Groups) (707) 874-3507 x 140
e-mail
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